Tuesday, May 30, 2023
HomeCareermanaging a critically sick worker who's making errors — Ask a Supervisor

managing a critically sick worker who’s making errors — Ask a Supervisor

managing a critically sick worker who’s making errors

A reader writes:

My workforce’s strongest performer is within the midst of a critical, life-changing well being disaster, and that is inflicting points along with her often stellar efficiency. Sometimes, she requires little to no oversight and workouts astute judgment. Nevertheless, as a consequence of her stress throughout this time, she is failing to observe commonplace working procedures, sending redundant emails about recognized points, and discovering points that don’t exist or lacking ones that do. (To be clear, that is being brought on by stress, not by the medical situation itself — and she is going to admit as such and is aware of that she is considerably distracted.) I’m not involved about this from a disciplinary standpoint like I might be if these sorts of errors had been coming from a typical worker, however she works with each inner and exterior shoppers and I’m having to right data that’s despatched to them, together with communications that we’ve got commonplace templates for, which she will not be constantly utilizing. I’m additionally having to reply to the redundant emails and remind her that we’ve got already mentioned and resolved these points, and let her know once I make corrections.

This appears like the kind of micromanaging that I do know she has bristled at from others previously, and I usually relate along with her extra as an advisor for her higher-level issues, which is a relationship that has labored properly for each of us. I don’t need to add to her stress, however I’m additionally involved that these points will worsen as her sickness progresses, and I do assume it’s helpful for her to see what she is lacking in order that she is conscious of what to look out for and that she would need me to take action. How can I finest navigate these considerations whereas nonetheless being thoughtful and compassionate throughout this troublesome time?

I reply this query — and three others — over at Inc. as we speak, the place I’m revisiting letters which were buried within the archives right here from years in the past (and generally updating/increasing my solutions to them). You can learn it right here.

Different questions I’m answering there as we speak embrace:

  • My workers member assumes she’s invited to conferences when she isn’t
  • When somebody doesn’t come again after bereavement depart
  • Worker is monopolizing the convention room to get quiet work area


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