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Day within the Life – Megan Smith, Director, Deal Desk and Upmarket Technique


Meet Megan Smith, Director, Deal Desk and Upmarket Technique at HubSpot. Initially pondering she was destined for a life in academia, Megan pivoted to (and located her calling in!) gross sales assist. After profession stops at Google, LinkedIn & Dropbox, she’s now making her mark at HubSpot.

And when she’s not fixing issues for our prospects in scalable methods, she’s a proud mom who enjoys studying, listening to true crime podcasts and watching movies along with her household.

What’s #HubSpotLife like by way of her lens? Handing the mic over to Megan…

Are you able to inform us just a little about your background and journey to HubSpot?

Once I was in school doing my undergrad in Historical past and English, I assumed I used to be destined for a life in academia. Upon spending two years engaged on my grasp’s, I spotted analysis wasn’t for me. I bought the chance to start out at Google on a brief undertaking and began engaged on supporting gross sales groups. I felt a deep satisfaction within the work and wished to maneuver nearer to gross sales assist. 

I moved to LinkedIn and spent 4 years on their Deal Desk group. I moved from particular person contributor (IC) to supervisor for the primary time and though I discovered my preliminary transition to folks administration robust, I actually cherished main a group. After spending time at LinkedIn, I wished to see what I used to be going to do subsequent. I wasn’t certain if I wished to maneuver to a much bigger group or be a part of a startup. 

I took an IC position at Dropbox, changing into their first Deal Desk rent internationally. I grew the worldwide group from one particular person to 6, bought the chance to tackle world accountability for Deal Desk and Channel Operations and by the point I left, I used to be main a group of 15 folks! However Dropbox wasn’t simply transformational for me professionally it was additionally a time of super private change. I bought engaged, married, and had my first baby there. 

I then made the transfer to HubSpot, taking the chance to construct a Deal Desk group from scratch. I lead a group of 8 unbelievable folks, doing superb issues for a few of our largest and most complicated prospects. I additionally bought the chance to develop my scope final 12 months and now additionally oversee Upmarket Technique and Gross sales Applications fixing issues for our upmarket prospects in a extra strategic long-term manner. 

Describe a typical day in your position.

As a mother, work-life steadiness is extremely essential to me. The kind of position that I and my group do will be very excessive stress with plenty of altering timelines and last-minute issues to unravel. Once I interviewed at HubSpot I used to be assured sufficient find the appropriate job for me and my household that I used to be capable of say “if you would like somebody who’s going to work 16 hours a day that’s not me”. Consequently, my day seems just a little completely different to lots of people. 

My morning begins round 7 am, I do a fast examine of emails and Slacks and rapidly try to get a way of what the day will convey. I then drop my daughter at daycare. I come again on-line round 9 am and make a to-do listing. I maintain a weekly listing after which a day by day listing, ensuring that I maintain observe of each the day-to-day and longer tasks. I examine in on the group’s efficiency, offers they’re engaged on, deal with any escalations and check out the pipeline for the approaching days so I can get an perception into what’s developing. 

Nearly all of my colleagues are within the US so I meet with my EMEA group within the morning and tick by way of my to-do listing. 

Round 1 pm my conferences begin and that retains me going till 5 pm. I end work each day at 5 pm with extraordinarily few exceptions. 5-7 is core household time and I attempt to keep away from checking in on work till after my daughter’s bedtime at 7. 

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Inform us about an issue you are working to unravel proper now.

We’re all the time attempting to unravel issues for our prospects in scalable methods. The job of the Deal Desk group is to unblock and assist offers in a manner they resolve for each the Buyer and HubSpot. Proper now with the macro-economic local weather, we’re attempting to make sure that we’re closing offers as effectively as doable whereas making certain that we’re assembly our prospects the place they count on us to be. 

How are you fixing for the client?

I’m fortunate in that my complete job is about fixing for our largest and most complicated prospects. It’s my job to deeply perceive what motivates our prospects to purchase and what they count on to see of their offers. We attempt to offer some delight to all the prospects that contact the Deal Desk’s desk! 

In your individual phrases, what makes working in tech at HubSpot distinctive?

Gosh, so many issues! The individuals are undoubtedly one. I bought recommendation early on in my profession that went “in the event you’re the neatest particular person within the room, discover a completely different room” – I really like HubSpot as a result of folks problem me to be higher and to develop. I’m all the time studying and growing. Moreover, empathy is an enormous a part of who I’m as an individual, I attempt to all the time lead with empathy, and to have that mirrored again within the firm’s core values is really fantastic. 

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Are there any business traits or matters which are thrilling to you proper now?

My group and I are all the time striving to remain updated on deal traits. I spend a whole lot of time researching to grasp purchaser expertise traits. The macro-economy is under no circumstances enjoyable or thrilling, however watching new purchaser traits emerge consequently and seeing how these traits current themselves in our HubSpot offers is tremendous fascinating to look at and perceive. 

In case you might return to the start of your profession and provides your self one piece of recommendation, what would it not be?

This can be a robust one, there are such a lot of issues I’d love to inform my 23-year-old self. However I believe I’d lead with “you’re sufficient” and observe it up with “you don’t have to alter who you’re to excel”. I attempt to not take myself too critically and like to inject humor into conditions, early on in my profession a supervisor instructed me to “not be the humorous lady” as folks wouldn’t take me critically. It crushed me. I’d love to return to that model of myself and let her know there’ll come a time when who she is can be valued as she is. 

What do you love to do exterior of HubSpot in your free time?

Like many mother and father, my free time is generally taken up with household and my daughter. When not doing numerous kid-based actions, I like to learn, take heed to true crime podcasts and watch movies with my husband (though we hardly ever agree on what to see!) 

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Study extra about HubSpot’s tradition on our careers web site and observe HubSpot Life on Instagram as we proceed to share worker highlights, inside celebrations, learnings, and extra.



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